European Regulation for the protection of personal data n. 679/2016 – D. L. 30/06/2003 n° 196
Given that: By using any of our products or services and/or accepting this Policy, for example as part of registering for one of our products or services, you consent to the collection and use of Personal Information as described in this Policy.
In every occasion of contact or interaction with the guest and in all other aspects of our work, we may collect personal information.
We may request details of companions, including names, and data necessary for identification by law. We may also collect information relating to conversations, including recording or monitoring of calls to RIFUGIO GARDECCIA and other communications, for example in-app messages and SMS, emails, chats.
In addition to the information collected directly from you, we may also obtain information about you from third parties/services/marketing collaborations, including dissemination to third parties if necessary for the provision of the service. The provision and consent to the collection of data is optional and the user can deny or revoke consent at any time even if already given. However, denying consent could prevent the provision of some services or compromise the browsing experience.
“Personal Data” is information relating to an identified or identifiable person.
“PERSONAL INFORMATION WE COLLECT”
Surveys:We may ask for demographic or other personal information in customer surveys
Collection at the property: We collect additional personal information during registration/check-in at RIFUGIO GARDECCIA, including information required by local laws. At RIFUGIO GARDECCIA we can also use closed-circuit cameras and other security measures capable of viewing or recording images of guests and visitors in common areas, as well as information relating to your location on our property (through cards and other technologies). We may also use closed-circuit cameras and other technologies capable of audio or video recording to protect our staff, guests and visitors to our property, where permitted by law. Additionally, we may collect personal information related to services available at the property, such as concierge services, health clubs, spas, activities, babysitting services, equipment rental and key card functionality.
Event Profiles: If you plan to host an event with RIFUGIO GARDECCIA, we will record the event/meeting specifics, date, number of guests, guest room details and, for corporate events, information about your organization . We also collect information about guests who are part of your group/event. If you visit us as part of a group, we may request your personal information from the group and may send you commercial information following your stay with a group or attendance at an event based on your preferences and as required by law. If you visit us as part of an event, we may share your personal information with event planners as required by law. If you are an event planner, we may also share information about your event with third party service providers who may send you marketing information about event services as required by law.
Social media: if you choose to participate in social media offers/activities/events sponsored by RIFUGIO GARDECCIA, we may collect certain information from your social media profiles, consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friends list. We may also allow you to enter contests to provide photos, such as those of your stay with us, which you may share with your social media contacts to receive votes, shared offers or other promotions.
Send/invite a friend: From time to time, we may offer a feature that allows you to send an e-card or message to a friend from the Internet, from a standalone kiosk or from a mobile device, or from an email with offers and promotions or informational materials that we have sent to you . If you choose to use this feature, we will ask you for the recipient’s name and email address, along with the text of the message you choose to include. By using this feature, you declare that you are authorized to use and provide us with the recipient’s name and email address for the purpose mentioned.
WiFi connection: RIFUGIO GARDECCIA uses the e-mail address and a name used at the time of registration to access the WiFi service. This information may subsequently be used by RIFUGIO GARDECCIA for marketing reasons, just as the connection service provider may store such information for security purposes as required and protected by local regulations.
Marketing Consent: If you provide explicit consent to receive marketing information from RIFUGIO GARDECCIA, RIFUGIO GARDECCIA will process the user’s e-mail address also to send marketing information relating to possible promotions and offers. The legal ground for processing your email address for this purpose is your consent. You can withdraw your consent at any time by emailing firstname.lastname@example.org via the unsubscribe link at the bottom of the body of our marketing emails.
Personal data processed when signing up for the newsletter: When registering for the newsletter, you are asked to provide your email address and name. You can choose to provide only your first name or a pseudonym in place of your full name if you wish. All this information is made available to RIFUGIO GARDECCIA by the social media provider due to the way social media registration is configured. However, of this information, RIFUGIO GARDECCIA only retains and processes the e-mail address. If you do not want your information to be shared with RIFUGIO GARDECCIA via the social media provider, simply log in to your social account and change your privacy settings.
Personal data that is processed when you communicate with RIFUGIO GARDECCIA: When you interact with our customer front office representatives via email, telephone, online or in person, we may collect personal information, such as your name, mailing address, telephone number, email address email and contact preferences; as well as information on offers and promotions from RIFUGIO GARDECCIA. We may also create event logs and analyze any feedback you provide voluntarily via customer surveys.
“PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES”
RIFUGIO GARDECCIA may also collect information about you from third parties, including information from social media services consistent with your settings on those services; and from other third party sources legally authorized to share your data with us. We use and share this information (and may add this information to other information about you that we already have on file) for the purposes set out in this Policy.
“USE OF PERSONAL INFORMATION”
We use your personal information in a variety of ways, for example to provide and personalize the services you request and expect from RIFUGIO GARDECCIA, to offer you the level of hospitality expected at RIFUGIO GARDECCIA, to conduct direct marketing and sales promotions as described below in more detail:
Service management: We use your personal information to manage the programs/events/promotions you participate in, for example and the offers you are eligible for; to guarantee the provision of the services that are part of this programme/event/promotion;
Meeting and event planning:We may use your personal information to communicate with you about program/event/promotion planning.
Marketing and communications: Where permitted, we may use your personal information to provide or offer you newsletters, promotions and special offers, as well as other marketing messages in accordance with any communications preferences you have expressed. We use your information to provide you with in-stay messages, account alerts and booking confirmations; to send you marketing messages; and to conduct surveys, contests, sweepstakes and other similar efforts. We may provide these communications to you via email, postal mail, online advertisements, social media, telephone, text messages (including SMS and MMS), push notifications, in-app messages and other means (including communications at RIFUGIO GARDECCIA, such as the television in the room). With your consent, we also use user-generated content, such as photographs, via social media services to deliver advertising on your screen or on our websites and applications.
Service improvements: we may use your personal information to improve RIFUGIO GARDECCIA‘s services and to ensure that our site, our products and our services are of interest to you. We also use your personal information to provide you with the level of hospitality expected at our property. This may include providing you with the ability to control the technology in your room via our website or applications from your personal devices.
Electronic receipt program: We may enroll you in our e-receipt program and use your email address to send you our facility’s bill via email. It is your responsibility to ensure that the email address we have is the correct (and preferred) one. If you make a reservation for another person using your email address, the electronic receipt for that person will be sent to your email address.
Correctness, analysis and personalization of data: we may aggregate your personal information with data from third party sources for information maintenance and analysis purposes. Additionally, we rely on third-party information to provide you with better, more personalized service. For example, if you connect your social media services or other accounts to our Services, we may use this information to make your experiences with us more personalized and social, or to share and use it as described elsewhere in this Policy.
“PERSONAL INFORMATION WE SHARE”
In order to provide you with the expected level of hospitality and the best level of service, we may share your personal information with our service providers and other third parties as detailed below:
Electronic invoicing program: if you receive an electronic receipt/invoice by email, a summary of the goods and services provided to you during your stay will be sent to your payment card provider and the payment card provider may send this summary to your employer or any email address you specified when registering the card with your bank. All information will be managed and stored with your credit card provider/processor.
Group events or meetings: if you visit or are a guest of RIFUGIO GARDECCIA for an event or meeting, the information collected for the planning of that event or meeting may be shared with the organizers and, if appropriate, with the guests organizing or attending to the event or meeting.
Business partners: we may partner with other companies to provide you with products, services or offers based on your experiences at our properties and share your information with our business partners accordingly. For example, we may receive assistance from our business partners for equipment rental or other services and share your personal information with them to provide you with the services you request. We may also share your personal information, such as your email address, with our travel/event partners to help them evaluate compliance with travel policies or participation in special pricing plans, or to implement compliance initiatives. co-branded marketing with our corporate and non-corporate travel partners. Furthermore, we may allow third-party partners to recognize you when you visit their website or app, or to recognize you as one of their customers when you visit RIFUGIO GARDECCIA websites or apps, so that they can provide you with more relevant offers. Using available security measures, we may share your hashed email address with third parties who may link it to their own hashed versions of email addresses, so that we can send you online and email advertisements on our behalf.
Services available at the property: We may share personal information with third-party service providers at properties that offer concierge services, spa treatments, excursions or dining experiences.
Business transactions: in the course of conducting our business, we may sell, buy, change or reorganize businesses or assets. In such circumstances, RIFUGIO GARDECCIA has the option to transfer, sell or assign to one or more third parties, affiliated or non-affiliated, the information collected, including, without limitation, Other Information (as described below) and personal information in in conjunction with these commercial transactions.
Other: Furthermore, RIFUGIO GARDECCIA may disclose personal information to:
respect the laws in force,
respond to government requests or requests from public authorities,
comply with valid legal process,
protect the rights, privacy, safety or property of Hotel Ramon, site visitors, guests, employees or the public,
allow us to implement available remedies or limit the damages we may sustain,
enforce the terms and conditions of our websites, and respond to an emergency
The term “confidential information” means your information relating to racial or ethnic origin, political opinions, religion or other beliefs, trade union membership, health, sexual life or orientation, genetic information, criminal record and biometric data used for the purposes of unique identification. We generally do not collect sensitive information unless you voluntarily provide it. We may use the information you have provided about your health to provide you with a better service and meet your particular needs (for example, providing special access arrangements for people with disabilities).
The RIFUGIO GARDECCIA websites and apps are not intended for children under 18 unless under the guardianship of their parents or guardians. In the event that RIFUGIO GARDECCIA recognizes that it has collected personal data from users under 18 years of age, it will take the necessary measures to eliminate such information as soon as possible.
“LINKS TO THIRD PARTY WEBSITES”
Our site and mobile applications may contain links to third-party websites. Please note that RIFUGIO GARDECCIA is not responsible for the collection, use, management, sharing or disclosure of data and information by the aforementioned third parties. If you provide information on and use third-party sites, the privacy policies and terms of service of those sites will apply. We encourage you to read the privacy policies of the websites you visit before submitting any personal information.
“PROTECTION OF PERSONAL INFORMATION”
RIFUGIO GARDECCIA will take appropriate measures to:
protect personal information from unauthorized access, disclosure, alteration or destruction
ensure that your personal information is accurate and up to date. We also try to encourage affiliates and service providers with whom we share personal information to make efforts to keep such information confidential. For online transactions, we take reasonable technological measures to protect personal information transmitted through our site. However, unfortunately no security or data transmission system on the Internet can be considered completely secure.
For your privacy, please do not send us your payment card numbers or any other sensitive personal information via email.
We will not contact you via mobile phone, text message or email to ask for your sensitive personal information or payment card information.
We will only ask you for your payment card details over the telephone when booking a stay or promotional package
“EDITING AND ACCESSING YOUR PERSONAL INFORMATION”
To the extent required by applicable law, you may request to be informed about our handling of your personal information and, where appropriate, request that we update, correct and/or delete the personal information we maintain in our active database. We will make all required updates and changes within the time specified by relevant laws and, as permitted by law. Such requests must be sent in writing to email@example.com or access the PRIVACY MANAGEMENT page. To protect your privacy, we will only be able to respond to such requests through the email address you registered with or provided to us. Please remember that if you make such a request, we may not be able to guarantee you the same quality and variety of services to which you are accustomed.
“STORAGE OF PERSONAL INFORMATION”
We retain personal information for the period of time necessary to fulfill the purposes set out in this Policy, unless a longer information retention period is required or permitted by applicable law. We will destroy your personal information as soon as possible and in such a way that the information cannot be restored or reconstructed. If stored in paper form, personal information will be destroyed in a secure manner, for example with paper shredders or incinerators or otherwise; if stored in electronic format, personal information will be destroyed through technical measures to ensure that the information cannot be restored or reconstructed at a later time
If you reside in the European Union, under the General Data Protection Regulation, you have the right to request a RIFUGIO GARDECCIA access, rectification or deletion of your personal data, data portability, limitation of processing of personal data, the right to object to the processing of your personal data and the right to lodge a complaint with the supervisory authority. If you live outside the European Union, you may have similar rights under local laws.
To request access, rectification, portability or deletion of your personal data, contact RIFUGIO GARDECCIA via email at firstname.lastname@example.org or visit the GDPR PRIVACY CENTER page.
If you reside in the European Union and wish to exercise your right to limit or object to data processing, you must contact the RIFUGIO GARDECCIAstrada de Gardecia 37, 38036 San Giovanni di Fassa TN –Italia- P.Iva 01095970222 or send an email to the address email@example.com or visit the page GDPR PRIVACY CENTER If you do not reside in the European Union, but, based on local laws, you believe you have the right to limit or object to the processing of your data, you can contact RIFUGIO GARDECCIA at the address firstname.lastname@example.org
“DATA CONTROLLER AND MANAGER”
strada de Gardecia 37, 38036 San Giovanni di Fassa TN –Italia- P.Iva 01095970222